Dog Walker Accuses Clients of Misconduct, Wag! Said she lied

A woman who used to work for a popular dog walking company has cut ties with the company after a bad experience with a customer.

Ashlynn Means (@ashlynn.means) posted her experience on TikTok, where her clip detailing her months-long horror story racked up 50,000 views on Friday.

Means begins her video with a not-so-subtle obfuscation of the dog walking app she works for, which she calls “shmag” – a nickname that sounds very similar to the popular dog walking app “Wag” – and that she never has a problem with it Since she has been employed by the service for about six years, she has been working there.

But that changed last week, she says, after dealing with a client in the San Francisco, Calif., area, she “no longer felt comfortable walking.”

At first, their relationship with the customer sounded like the perfect collaboration between dog handler and dog owner. The client lived a few blocks away in a high-rise apartment complex on the 9th floor. Means says she visited this person for several months to pick up and take her golden retriever for walks. She adds that she was never late, but noticed “little warning signs” once her working relationship with the client began.

“For example, he asked me to take a package to the post office for him, for a fee of course, and the favors don’t stop,” she says.

Means says the situation only got worse when her client started reaching out to her directly through her personal phone number. She says that she thought she would have gotten into more trouble with the app if she hadn’t “listened” to his every whim and whim, so she just thought it would be better to do these random tasks for him.

“It could be him brushing his dogs while he walks them, going to the grocery store for them, going to the post office for them. Anything outside of Shmag’s time. However, as the walks continued, more and more warning signs became apparent and he really started to take control,” she says. “He blamed me for things like collars and leashes going missing. Would text me out of the blue…”

She says that if it was “raining” outside, he would contact her and invite her inside for coffee or blow dry her hair, and after about three months of her doing random tasks for him in addition to walking his dogs, he opened the door. without clothes.”

@ashlynn.means from one present to another #wag #dogwalkersoftiktok #hr #inappropriate #dogcare #petsitter #girlproblems #menarescary #scary #storytime #scarystories #sanfrancisco #disrespectful #malekaren #karen #daren #abuse #abuseawareness #victimblaming #wagwalker # Rover #roverwalker #fyp ♬ Original sound – Ashlyn Means

“Now he was standing behind the door, as if that really made it better,” she says. “And then it became a regular thing. It didn’t happen every time, but it happened quite often.”

She says dog walkers don’t get to choose who they walk for when they apply. Means says she decided to “turn a blind eye” to the behavior, but that it “just kept happening” and she could no longer ignore it. Because he has “no respect for”. [her] Personal Boundaries” and she was overwhelmed with the stress, she said she decided to report it to the dog walking application.

Means wished him “good luck” for “himself and his dogs” and she went ahead and “cancelled the rest of the walks.”

She says that she felt pretty comfortable with her decision and then “blocked” him on every app she could “think of,” but that the application wanted to know why she decided to cancel.

Allegedly, representatives for the application told Means that the “reasons” she gave them weren’t “good enough,” so she said she decided to simply tell them that “the customer kept coming to the door with no clothes on and I wanted that. “Get out of this situation.”

According to Means, this was a mistake.

“You shouldn’t have done that,” she says. “It opened Pandora’s box. ‘Shmag’ then calls my ex-client and tells him my side of the story, not caring at all about my personal safety.”

To make matters worse, she said representatives appeared to accuse her of making up her claims.

“‘Shmag’ goes a step further and says I don’t have to make something like this up just to avoid having to talk to a customer,” she says. “After ‘shmag’ called this customer, he became even more hostile and started contacting me on every social platform he could find me on. He found me on a social media platform and sent me a message with the following content.”

Then she reads a message supposedly sent by the client that insults her economic status: “Have fun staying a poor farmer.” There’s a reason I live on the ninth floor and you walk dogs. Trying to remove me from the app and then lie to “shmag” so you don’t get caught for your shady behavior is pathetic. What I wear or do behind a literal, physical boundary that blocks your view of my property is none of your business. I would be happy to further educate you about property laws. I don’t think you’ve ever had to deal with this before because you’re so cheesy.”

Means says she has learned “numerous lessons from this experience” and states that although she is a “people pleaser,” she now has limits on what she “will and won’t do.” She adds that she will no longer work for “shmag” because she does not want to work for a company that raises doubts about the demands of employees.

One commenter, after hearing Means’ story, suggested that she contact authorities to ensure her safety, writing, “Definitely talk to the police. Check whether a restraining order applies. Stay safe.”

Others said they were shocked at how the application handled their complaints.

“Wag handled this situation so terribly I’m really sorry you went through it,” one wrote.

“This is WILD. As a former full-time pet sitter, this is crazy. I’m so sorry,” wrote another.

Someone else recommended that she independently make arrangements between herself and her clients from the dog walking application and become self-employed.

“Grab your customers and go!” one suggested. “Starting my own business was the best decision I ever made.”

The Daily Dot reached out to Wag via email and Means via TikTok comment.


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